Administrator - New Delhi, India - Wipro Limited

Wipro Limited

Verified Company

New Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Overview:
**Mandatory Skills:
- **
- **Knowledge of physical & virtual environments.

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Install and Configure Linux Systems (Redhat,CentOS etc)**
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Perform System Maintenance

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Create System Backups

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Monitor System Performance

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Provide Technical Support in troubleshooting calls

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Maintain System Security & Hardening

Linux Patch preparation and execution through Yun and Satellite
Debugging complicated server crashes/core files/performance issues
Automated system script creation/job running
Linux OS Build/imaging
In depth knowledge of LVM, user management and Linux networking
Linux Clustering (pacemaker, GFS,GPFS,NFS etc)
Configuring FTP, DNS,& NTP Server & managing the same
Creating Raid partitions for Physical servers
Knowledge of Tools (Ansible, Nagios, Satellite, ServiceNOW)
Good Verbal and written communication skills to connect with clients at varying levels of the organization
Ability to operate independently and make decisions with little direct supervision

Total 5 year of experience with relevant 2 Year of Experience

Role Purpose

The purpose of the role is to resolve, maintain and manageclient?s software/ hardware/ network based on the service requestsraised from the enduser as per the defined SLA?s ensuring clientsatisfaction_

Do
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Ensure timely response of all the tickets raised by theclient end user _ Service requests solutioning by maintaining quality parameters_

Act as a custodian of client?s network/ server/ system/storage/ platform/ infrastructure and other equipment?s to keeptrack of each of their proper functioning and upkeep
Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high prioritytickets/ service
Installing and configuring software/ hardware requirements based onservice requests
100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
Coordinate with onsite team for complex problem resolution andensure timely client servicing
Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

**_ Stakeholder Interaction_
- _ Stakeholder Type_
- _ Stakeholder Identification_
- _ Purpose of Interaction_
- _ Internal_**- _ Project Manager_- _ For governance and client relationship management_- _ On-site project team_- _ To resolve the complex problem/ issues at the site_- _ Lead/ Sr. Administrator_- _ Guide the administrators with the complex problems_-
_ External_- _ Client_- _ Resolving the tickets/ queries and servicing them _

Display

Lists the competencies required to perform this role effectively:_

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_ Functional Competencies/ Skill_

Process Excellence ? Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk ?
_ Expert_
Systems Thinking ? Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment
_Competent_
Technical knowledge ? knowledge of the various devices/network etc which the administrator have to service **_Expert_
_ Competency Levels_
_ Foundation_*
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance.
_ Competent_
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
_ Expert_
Applies the competency in all situations and is serves as a guide toothers as well.
_ Master_
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.