Customer Associate - Pune, India - AGS Technologies (India) Pvt Ltd
Description
Attending training sessions to grow knowledge of products and to develop customer service skills.Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Job Types:
Full-time, Part-time, Regular / Permanent
Salary:
₹19, ₹26,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Work Location:
One location
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