Customer Support Associate - Bikaner, India - Studybase Tech Pvt. Ltd.
3 weeks ago
Description
Customer Support Executive
Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.
As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
Your main goal for this role will be to ensure excellent customer satisfaction to the customers.In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold at least a Bachelor's degree to join this job position.
Responsibilities
- Understanding the products and services provided by the company.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Contributing the work to the company's knowledge base.
- Maintaining a healthy relationship with the clients.
Requirements
- Bachelor's degree
- Exceptional verbal and written communication skills.
- Good computer knowledge
- 13 years of experience working in customer facing roles
- Phenomenal conflictresolution skills.
- Good problemsolving abilities.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions
Job Types:
Full-time
Salary:
₹12,000-20,0000 per month
Salary:
₹12, ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Bikaner, Rajasthan: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Work Location:
In person
Speak with the employer
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