Transaction Svs Rep - Chennai, India - Citi

Citi

Verified Company

Chennai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

CORE RESPONSIBILITIES:

Process customer instructions
Meet required productivity and error-free processing
Assist with the production of department MIS and reporting

DAY-TO-DAY RESPONSIBILITIES:

Receive and process customer requests/instructions through various channels ensuring proper due diligence. Accurately resolve investigation cases within designated timeframes and initiate oral or written communication (letters), if required.
Follow through tasks and take ownership to ensure they are completed to the required standards
Review reports to ensure proper audit on documentation, perform control checks on document/instruction
Adhere to policies, standard framework decided stated by the company to meet client need
Liaise with branch staff to clarify, highlight deficiencies, rectify incomplete instruction and escalate to the Team Manager as appropriate.

KEY DELIVERABLES:

Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
Timely and accurate processing and customer resolution
Timely escalation on incomplete/delayed processing

Education:
Bachelor's/MBA

Experience:

Graduate with 0-3 years experience in banking operations
Exposure to Funds Transfer/Loans/Investment Operations would be preferred.
Exposure to AML and KYC documentation would be an added advantage.

Skills:1. Flexible to work in any shift.

Require excellent written and spoken English skills.
Proficiency in typing

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Job Family Group:

Operations - Transaction Services

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Job Family:

Transaction Capture Services

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO Policy Statement.

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