Associate Customer Support - Chandigarh, Chandigarh, India - Glory Power Solutions Pvt Ltd

Glory Power Solutions Pvt Ltd
Glory Power Solutions Pvt Ltd
Verified Company
Chandigarh, Chandigarh, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
We are hiring


Designation:
Associate Customer Support


Location:
Chandigarh


Process:
Voice


JOB SUMMARY:


To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end to end resolution by taking complete ownership for the customer in every transaction.

The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience.


KEY ATTRIBUTES
⮚ Excellent interpersonal skills, with the ability to troubleshoot functional and non-functional issues correctly and clearly to external customers and internal stakeholders.

⮚ Should have knowledge in problem cause identification.

⮚ Should be able to handle arguments, service denials and rebuttals effectively.

⮚ Should be able to display accountability and ownership in every customer interaction.

⮚ Strong time management skills

⮚ Should be flexible in learning different processes and be cross-skilled.

⮚ Handle high anxiety customers with a composed attitude.

⮚ Should have good phone etiquette and call handling skills.

⮚ Phenomenal conflict-resolution skills


QUALIFICATION / ELIGIBILITY CRITERIA:
⮚ 100% WFO

⮚ Undergraduate / Graduate in any stream (Graduate Preferred)

⮚ Fresher & Experienced (6 months to +1 year relevant experience; Consultant Role - BPO) (Experienced Preferred)

⮚ Flexible to work in rotational shifts, 6 days working.

⮚ Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response.

⮚ Typing speed & accuracy of 25 WPM with 85% accuracy


INTERVIEW ROUND:
⮚ HR

⮚ OPS/Training/Quality

⮚ Online Assessment (Typing, Psychometric, Versant)

⮚ Final Interview Round

Salary Package:15K to 23K

Immediate Joining Preferred


Job Types:
Full-time, Permanent


Pay:
₹15, ₹23,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (required)

Experience:


  • Customer service: 1 year (required)

Language:


  • English (required)
  • Hindi (required)

Work Location:
In person


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