Customer Service Representative - Malappuram, India - AL RAZ International Business Links

AL RAZ International Business Links

Verified Company

Malappuram, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Main Responsibilities:
⦁ Handles customers' inquiries, requests, and complaints timely and accurately in a positive and effective manner.

⦁ Provide accurate information about the company's products and services to customers.

⦁ Identify and assess customers' needs to achieve satisfaction.

⦁ Build sustainable relationships and trust with customer accounts through open and interactive communication.

⦁ Provide accurate, valid and complete information by using the right methods/tools.

⦁ Follow call and chat procedures, guidelines and policies.

⦁ Proper Handling of CRM-assigned activities.

⦁ Meet monthly sales targets by ensuring a high standard of customer service.

⦁ Enhance company revenue by promoting additional services offered by the company.

Requirements / Skills:
⦁ Any degree

⦁ Customer service experience is preferred

⦁ Great interpersonal and communicating skills

⦁ Ability to multitask, prioritize, and manage time effectively

Languages:
⦁ English

⦁ Arabic

⦁ Malayalam

⦁ Hindi

Personal Attributes:
⦁ Outstanding Speaking Skills

⦁ Empathy

⦁ Adaptability

⦁ Ability to use Positive Language

⦁ Clear Communication Skills

⦁ Self-Control

⦁ Taking Responsibility

⦁ Patience

Work Time:
SHIFT 1 : 10 AM - 5:30 PM

SHIFT 2 : 5:30 PM - 11 PM

Age Limit :

Fresher/ Experienced:
- fresher with language

Salary Package :
For more details please contact

Salary:
₹15, ₹25,000.00 per month

Benefits: