Hindi Customer Service - Mathura, India - Ozatvn Tech Solution

Ozatvn Tech Solution

Verified Company

Mathura, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Ozatvn Tech Solution, a leading Information Technology and Services company, is seeking a Hindi Customer Service Representative to join our team.

In this role, you will be responsible for providing exceptional customer service to our Hindi-speaking clients.

As a key member of our team, you will play a critical role in ensuring customer satisfaction, handling inquiries and resolving complaints.

Responsibilities:

Manage incoming calls from Hindispeaking clients and provide assistance on their inquiries and concerns.
Resolve customer complaints and ensure timely followup until the issue is fully resolved.
Build and maintain good relationships with clients through excellent customer service.
Process client requests and update customer accounts with accurate information.
Collaborate with other departments to ensure that customer needs are met in a timely and efficient manner.
Assist in the creation and implementation of customer satisfaction surveys or other measures to improve customer experience.

Requirements:

Fluent in Hindi and English, both written and spoken.
At least 1 year of customer service experience, preferably in a corporate setting.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize and manage time effectively.
Strong problemsolving skills and a keen attention to detail.
Ability to work independently and in a teamoriented environment.

Contact HRManager

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