Sales Coordinator - Mumbai, Maharashtra, India - AVS Industrial Solutions LLP
1 week ago
Description
Responsibilities:
- Respond promptly to customer inquiries, identify and resolve issues, and escalate problems when necessary.
- Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction.
- Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries.
- Document and track customer interactions and resolutions in the company's CRM system.
- Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements.
- Stay updated on product knowledge, industry trends, and customer service best practices.
- Identify opportunities to upsell or crosssell products and services to existing customers.
- Assist in the development and improvement of sales/operations processes and procedures.
- Meet and exceed individual and team performance goals.
Job Types:
Full-time, Permanent
Salary:
₹20, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Day range:
- Monday to Friday
Shift:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to Relocate:
- Mumbai Suburban, Maharashtra: Relocate before starting work (required)
Work Location:
In person
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