Service Desk Technician - Pune, India - Skillety Technologies

Skillety Technologies

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Support end users and IT equipment for all onsite and remote corporate employees.

Monitor and respond to

ticketing system requests and incidents in accordance with Service Desk guidelines

Triage and drive incident resolution
Perform installation, configuration, and upgrades of desktop/client hardware and software
Create and maintain technical/process documentation related to user or system design

specifications

Perform daily system monitoring, verifying the integrity and availability of hardware,

resources, systems, and key

processes

Assists with employee onboarding, from initial laptop build through 1:1 onboarding

sessions

Break fix support for IT hardware issues working with Vendors for warranty / support

requests and coordinating

repair of equipment

Support company meetings and all hands events. Participation inan oncall rotation for

issues reported after

business hours

Maintain technology inventory
Research and recommend innovative, and where possible automated, approaches for

improving routine tasks

Required

5+ years of Service Desk experience
Proactive and inquisitive mindset with a focus on customer support and providing a bestin

- class support experience.

Demonstrate technical proficiency in Microsoft and Mac operating systems support
Basic network troubleshooting
Operational support (Okta,Active Directory,O365, Jira)
Experience with a software distribution or end point device management solution (JAMF or

Intune)

Powershell, or similar, scripting experience
Ability to work with the customer (employees) in difficult situations by balancing technical

knowledge and people

skills.
Demonstrate the ability to communicate technical issues and propose iterative

solutions clearly and concisely

Strong multitasking abilities, along with ability to work well under pressure

Nice to Have

A+ or ITIL certifications
Experience with Ring Central
AWS workspace

***:

About Company*:

Skillety is a gig-economy startup crowdsourcing platform. We provide various types of Staffing services like Full-Time, Part-time, Contractors & Freelancers.

We help our Clients to move away from the old and soiled hierarchical business structure, and evolve into a 21st Century on-demand, open talent, cross-functional team; with a skilled and passionate workforce who are more engaged, effective & productive.