Spec Service Desk - Bengaluru, India - Empower

Empower

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Grow your career with a growing organization

Whether they're helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better.

When it comes to job satisfaction, that's hard to beat.

And from a personal satisfaction perspective, you'll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment.

Your future starts now.

**IT Service Desk

Service Desk Analyst**
Technology
Active Directory/Exchange/LDAP
Microsoft Office (Outlook, MS word and Excel)
VPN connectivity and token setup

General

Graduated with Bachelors in Computer Science/any equivalent or a minimum of 3 years experience in the field is required
Extremely good communication and customer service skills
Identify fix and setup NT login issues
Password Rests/unlock
Respond to critical issues and follow escalation matrix
Experience in troubleshooting basic Citrix issues.
Setting up VPN connectivity / Soft and Hard token setup
SLA, Escalation Matrix and Escalation Management.
Act on requests from internal and external parties
Independent worker
Ability to follow written procedures
Detailed and Structured
Multtasker
Quick learner
Can troubleshoot issues and determine root cause
Ability to work on a task independently with mínimal supervision.
Should be ready to work in any shifts 24x7 Support.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

**COVID