Customer Service Branch Representative-relationship - Thane, India - Kotak Mahindra
Description
**Job Description: - Working towards resolution of customer concerns and closing loop with customers.- Attending to cases from MD's Desk / Other Senior Management of the Organisation.
- Following up on Escalated cases regularly and getting it closed within defined TAT
- Liaise with Department / Division Heads and be a customer advocate in resolving the cases.
- Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us
- Has good communication skills (written and verbal)
- Has sound process / product knowledge
- Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation
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