Phone Banking Officer - Chennai, India - QWEEN NETWORK LLP

QWEEN NETWORK LLP
QWEEN NETWORK LLP
Verified Company
Chennai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

The Bank Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries.

To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.


Shift Timing:

  • 24/7 rotational shifts and week offs. For female employees from 6:30 am to 9:30 pm rotational
shifts.


Key Responsibilities:

  • Be the best for our customers by
  • Displaying complete onus to customers' queries / problems
  • Delivering service with requisite courtesy and accuracy
  • Adhering to product and process requirements, with nil errors
  • Escalating customer issues to the right internal stakeholders
  • Effectively resolving customer complaints at the first instance, with excellent customer
satisfaction scores

  • Ensure process efficiency and effectiveness by
  • Complying to service and sales guidelines
  • Achieving Call Quality targets
  • Resolving customer queries at the first instance of contact, with minimum call handling time
  • Crosssell / upsell set products like
  • Loans and mortgages
  • Priority / elite accounts.
We are hiring for 2 grades
-
Assistant Manager - 4lpa
  • Fresher with Post Graduates/Engineering Graduates, and Graduates with 2+ year of experience

Deputy Manager - 7lpa - Post Graduate/ Engineering Graduates and 4+ years Experience

Please ensure no gap in studies/ no back logs. Open to work in shifts as in days/noon/night.
It will be rotational.


Role Proficiencies:

  • Proficiency in systems related to Banking transactions and services.
  • Good communication skills in both English and local language.
  • Excellent lead generation and conversion skill.
  • Ability to handle pressure and meet deadlines.
  • Ability to successfully work as a part of a team.
  • High sales orientation to meet the sales targets consistently.
  • Teamwork, verbal and written excellence, resilience and highly motivated for developing a new
department.


Job Type:
Regular / Permanent


Salary:
₹200, ₹800,000.00 per year


Benefits:


  • Health insurance

Schedule:

  • Rotational shift

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)


Speak with the employer
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