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Network Engineer - Bengaluru, India - Elanco
Description
As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better.
Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life.
Elanco's promise to employees:
Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.
Position Title:
Network Operations
Engineer
Reporting to:
Infrastructure Operations Director
Description
We're looking for a passionate
Network Operations Engineer
to help us deliver and run a suite of new technology solutions for the entire company.
You will be a member of the
new
Global Infrastructure Operations Team , based out of the Elanco Innovation and Alliance Centre in India. We are expanding our capabilities by building a new 24/7 reliability team supporting our global network.
You will gain broad experience in areas such as Meraki, Cisco, Solarwinds and Cribl, troubleshooting complex issues, identifying the underlying route cause, monitoring & logging, reporting & analytics, working with our specialist Site Operations team to deliver a first class service.
You will also have the opportunity to work on and develop some new initiatives such as AIOps. Our Network Infrastructure team is a critical capability across the company, and we want your help to manage it.The Company
The Team
The
TechOps team
was created following the IPO of Elanco, separating from Elanco's previous parent company Eli Lilly & Company.
TechOps is responsible for all IT Infrastructure across the enterprise and looking to take the opportunity to think differently, build for the future and leverage modern technologies, services and processes.
Internally, we like to describe TechOps as a 'start-up within an enterprise'You'll spend your time:
Acting as a Level 2 engineer as part of the new network infrastructure operations team covering the Meraki-based Commercial site infrastructure
Deliver the day-to-day network operations service in line with agreed policies, processes, and procedures, while helping to enrich the Knowledge that supports this.
Helping to support and develop the Network Support tooling systems, such as SolarWinds and Cribl Stream (Enterprise Logging)Using Monitoring & Logging tools to keep a pulse on the environment and proactively identify issues
Troubleshooting and resolving incidents.
Implementing changes to the network environment.
Building enhancements and fixes where necessary.
Assist with new site stand up through automation, CLI or GUI
Remote assistance with deployment of new hardware
Completing maintenance and compliance activities ( patching, maintenance, upgrades, lifecycles)
Completing continual improvement work, ensuring all services and infrastructure work reliably and securely
Escalating issues to Level 3 teams when needed
Completing Problem Management processes for the Network environment
Collaborating with Services & Engineering Teams to ensure that all new services are properly transitioned before they go live
Producing reporting and visuals to help measure how things are performing
Partnering closely with Level 1 & Level 3 teams to ensure collaboration is working well
Communicating to other teams ( creating a communication to raise awareness of a big incident, what caused it and how it was resolved)
Creating simple documentation that is always kept up to date
Completing activities that get us closer to our strategic goals ( automating manual activities, shifting services left towards L1)
Adhering to SLA targets
Providing an excellent customer experience to anyone you engage with
Working onsite in shifts at the Elanco Innovation and Alliance Centre in India
Ensuring security, privacy and quality practices are embedded in everything we do
Logistics
The first stage is the application. After this, successful candidates will be invited to a 30min interview over web conference.
Successful candidates from the first interview, will be invited to a 1-hour interview over web conference with 2 different individuals.
Core SkillsAt least 3 years' experience in the Network discipline
Strong hands-on experience in routing, switching, wireless, and security (Meraki experience is required, Cisco experience would be very advantageous)
Strong experience with IT operations
Experience with IT Service Management tools ( ServiceNow)
Experience with scripting and automation
Strong communications skills with examples of being able to explain things in a simple and concise way
A technical approach to problem solving
Strong analytical skills
Experience in working with vendors and MSPs
Strong communication skills with multiple examples of being able to convey complex ideas in a manner that resulted in a definitive direction and result
Strong personal & work organisational skills
Nice to Have Skills
Meraki CMSS certification
Cisco CCNA certification
Cribl CCOE certification
SolarWinds Certified Professional certification
Understanding and knowledge of SDN technologies (Cisco SD-WAN)
Knowledge of firewall technology, especially Palo Alto Networks
Understanding hybrid cloud environment (Azure, GCP, VMware)
Familiar with network security solutions
Experience in designing and building technical solutions
Strong passion about new technologies, new ideas and creative way of thinking
Language
English:
Advanced/Fluent
Education Requirements
Bachelor's Degree or commensurate industry experience
Other Information
Occasional travel may be required.
Working across time zones