Customer Success Associate - Gurgaon, India - N-tek Consulting Pvt ltd

N-tek Consulting Pvt ltd
N-tek Consulting Pvt ltd
Verified Company
Gurgaon, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

PRIMARY DUTIES AND RESPONSIBILITIES:


  • Understanding of Inbound Call Handling.
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and
interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within
the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Salary:
₹15, ₹20,000.00 per year


Schedule:

  • Day shift
More jobs from N-tek Consulting Pvt ltd
See all jobs of N-tek Consulting Pvt ltd