Cse (Customer Support Executive) - Mumbai, India - Truemeds India

Truemeds India

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are looking out for a Customer Support Executive who will be handling customer queries on Web Chat, E-mails, and Social Media, Educate current and potential customers with product and service information, Maintain accurate customer records while Identify and escalate priority issues to the Team Leader and Ops Team.

Responsibilities:

Manage customer queries and complaints across all platforms, ensuring timely and accurate responses.
Oversee direct messages (DMs), and comments, on social media, specifically focusing on customerrelated queries.
Report any feedback, particularly from angry customers, to the relevant team member for further action.
Respond to comments and DMs regarding our products or brand, providing helpful and informative solutions.
Review and address comments and customer reviews on our website daily, ensuring customer satisfaction and resolving any queries or complaints.
Coordinate with the Logistics Manager to handle returns, refunds, quality issues, order management, and other related matters.
Escalate complex issues to your Manager for resolution.
Proactively reach out to customers whose orders were not dispatched due to any issues and ensure timely resolution.
Utilize our WhatsApp portal to broadcast messages received from the content team to all our customers. Maintain an updated database for future reference.
Assist customers in placing orders on Truemeds, as well as handling order cancellations or modifications based on specific issues or resolutions.

Qualifications:

Previous experience in a customer support role or similar position is preferred.
Excellent communication skills, both written and verbal, with a strong command of professional and courteous language.
Ability to handle customer complaints and difficult situations with empathy and patience.
Strong problemsolving skills and the ability to think quickly on your feet.
Detailoriented and organized, with the ability to manage multiple tasks simultaneously.
Familiarity with order management systems.
A positive attitude and a genuine passion for providing outstanding customer service.

About Truemeds:

Our vision is to make healthcare affordable and accessible to all.

We are a technology-driven, telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India.

Truemeds is able to recommend best value medicines from top 30 pharma brands in India to customers with precise scientific matching and outcomes history leading up to 70%+ savings for customers No one should have to choose between their health and their healthcare costs.

With this vision - we aim to make healthcare affordable and accessible to all.

We are a technology driven, tele-health platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchase in India.

We aim to become the go-to e-pharmacy for the "Smart consumer" to go for best value medicines. Founded by Ex-Abbott executives, Akshat Nayyar and Dr.

Kunal Wani, Truemeds has witnessed phenomenal growth in the last 2 years on the back of strong product-market fit and massive organic demand.

We have grown at a phenomenal pace with customer love - 60X growth delivered in the last 20 months.

Headquartered in Mumbai, we are building a team which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.

Truemeds has closed its Series B ($22 Million) funding round led by private equity fund Westbridge Capital. The funding round witnessed participation from existing investors as well including InfoEdge Ventures, Asha Impact and IAN Fund.

The company plans to utilise the funds to expand in the domestic market and grow exponentially in the days to come.

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Salary:
₹16, ₹22,000.00 per month

Schedule: