Customer Success Executive - Bengaluru, India - Plum Benefits

Plum Benefits

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

BENGALURU /

CUSTOMER SUCCESS /

FULL TIME

/ ON-SITE

About Plum
Plum is a modern employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation.

A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

Plum is on a mission to insure 10mn lives by 2025.

Backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund, we help companies care better for their employees by providing:

Comprehensive health benefits
A fullydigital platform experience for HR teams & admins
Superior support & claims experience.

Roles and Responsibilities:

Help employees and employers use their health insurance and health benefits in the most seamless way possible
Develop a deep level of understanding and knowledge of the entire product, systems and processes
Develop and implement processes on support
Meet response time for queries in support
Coordinate with insurance partners for resolution/clarifications if needed
Interact with internal and external teams to ensure quick resolution of customer issues
Drive 100% customer retention by delivering extraordinary experience

Experience and Qualifications:

Great command of English (both oral and written)
Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot
Ideally worked at a startup

Address - TOWER-B, 10th Floor, Summit, Brigade Metropolis, Whitefield, Bengaluru, Karnataka 560048