Housekeeping, Housekeeping Supervisor - Mumbai, India - Della Group

Della Group

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Job Summary: The Housekeeping Supervisor is responsible for overseeing and coordinating the day-to-day activities of the housekeeping staff to ensure cleanliness, orderliness, and overall guest satisfaction. This role involves managing and motivating the team, conducting inspections, and implementing efficient housekeeping procedures.

Responsibilities:

Supervision and Leadership:

Lead and supervise a team of housekeeping staff, providing guidance and support.
Conduct regular meetings to communicate expectations, updates, and training.

Task Coordination:

Assign daily cleaning tasks to housekeeping staff and ensure they are completed in a timely and efficient manner.
Coordinate with other departments to meet guest and operational needs.

Quality Control:

Conduct regular inspections of guest rooms, public areas, and backofhouse spaces to ensure high cleanliness standards are maintained.
Address and rectify any issues or deficiencies promptly.

Training and Development:

Provide training to new and existing staff on cleaning procedures, safety protocols, and customer service standards.
Encourage professional development and conduct performance reviews.

Inventory Management:

Monitor and manage housekeeping supplies, ensuring an adequate stock level.
Collaborate with the procurement team to source quality cleaning supplies within budget.

Guest Satisfaction:

Address guest concerns and requests promptly and professionally.
Work closely with the front desk to ensure guest expectations are met or exceeded.

Communication:

Maintain open and clear communication channels with staff, management, and other departments.
Report any maintenance issues or needed repairs promptly.

Job Expectations:

Qualifications:

High school diploma or equivalent; additional relevant education is a plus.
Proven experience in housekeeping or a related field, with at least 2 years in a supervisory role.
Knowledge of cleaning techniques, safety standards, and equipment usage.
Excellent organizational and leadership skills.
Strong communication and interpersonal abilities.
Ability to work flexible hours, including weekends and holidays.
Attention to detail and a commitment to maintaining high cleanliness standards.