Customer Support Coordinator - Mumbai, Maharashtra, India - Beckman Coulter Diagnostics

Beckman Coulter Diagnostics
Beckman Coulter Diagnostics
Verified Company
Mumbai, Maharashtra, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

In this role, you will have the opportunity to:

  • Work closely with National Service Manager and Service Leadership Team.
  • Monitor KPIs for service function, generating and analyzing relevant reports for the
same, taking necessary measures at various phases of implementation - including
facilitating DM calls for tracking progress and success of the processes.

  • Manage and coordination of service contracts renewals and endof warranties proposals
with customers.

  • Monitoring and Maintaining Records of calibration of measuring devices in the field like
Multimeters with field service engineers.

  • Monitor and control Service Parts requirements for FSE's and Direct Customer
shipments. Manage parts order (normal, Mayday & HP) and Min-Max.

  • Operate on and explore usage of advance technological tools as Service Max, Power BI.
  • Participate actively in and work for process audits under ISO 9001:201
  • Coordinate with global team for and monitor activities and progress of field service reports' audits being conducted by respective stake holders.
  • Coordinate with Channel Partners (including neighboring marketsSWA) periodically for different types of reports and maintaining records.

The essential requirements of the job include:

  • Technical or Administrative qualification
  • Minimum Graduation Level of any stream.
  • Minimum 3 years experience in service call handling, customer coordination.
  • Advance expertise on MS Excel, PPT.
  • Understanding of Service & Maintenance Process flow and dispatch and ability to work in a team environment.
It would be a plus if you also possess previous experience with:

  • Oracle / Service Max for call handling.
  • Organization having ISO certification.
  • Power BI.


At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
More jobs from Beckman Coulter Diagnostics
See all jobs of Beckman Coulter Diagnostics