Servicenow Cmdb - Bengaluru, India - CIEL HR Services

CIEL HR Services

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

The Configuration Management Analyst:

Be accountable for supporting activities related to IT Asset Criticality rating and supporting processes
Demonstrate good knowledge of ServiceNow
Ability to communicate clearly verbally and in writing
Ability to understand how to bulk update CIs in the CMDB
Ability to write fix scripts to correct data within the CMDB
Ability to fix some of these issues directly without supervision
Ability to create dashboards
Ability to create reports
Ability to build workflows within ServiceNow to route remediation and certification tasks appropriately
Ability to present data with other CI Owners and Managers and communicate improvement plans
Ability to build partnerships with other teams to solve manual entries
Need to have a mindset to move away from manual data collection to automation
Good understanding of various CI and classes within ServiceNow
Demonstrates good understanding of CI relationships
Demonstrate good understanding of CI Class Manager
Demonstrate excellent excel skills

In addition, the ITSM Asset/Configuration Database Management/and Discovery Coordinators will be expected to have:

Experience facilitating meetings of cross functional skill sets with specific agendas and timelines.
Clear, concise communication skills in both oral and written format.
Proven ability to manage, track and report on process(s) outcomes.
Strong analytical and problemsolving skills.
Ability to determine criticality and priority based on facts at hand.
Knowledge and experience in managing a Change Management process as well as overseeing the Change Advisory Board activities.
Flexible the ability to adapt to changes in demands, priority and timelines