Customer Support Associate - Thane, India - Cenus Consulting

Cenus Consulting
Cenus Consulting
Verified Company
Thane, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Location - Thane West, Maharashtra-400604

**Job Profile

  • Customer Support Associate**
    Skills Required:Undergraduate & Graduate with relevant documents.
Good communication skills in English and Hindi.


Salary :17-22k

Shift timings:
rotational shift

6 days working and 1 rotational week off.


Responsibilities:


  • Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
  • To deliver service & resolution experience to all the customers
  • Successfully resolve customer queries through CRM & Knowledge Base
  • Document in detail all interactions with customers
  • Effectively articulate information to customers
  • Educate customers on products. Help customers to be successful
  • Successfully performs against department scorecard metrics including Quality.
  • Attitude
  • Time Conscious
  • Detail Orientation
  • Flexible & Adaptability
  • Patience
  • Proactive
Behavioral Competencies

  • Problem Solving
  • Customer Focus
  • Communication
  • Learning Orientation
  • Result Orientation

Salary Offered: 22k

Job Location:
Thane West, Maharashtra-400604


Feel free to contact us for any query-

Cenus Consulting
**Ph:
**
Job Types: Full-time, Regular / Permanent, Fresher


Salary:
₹16, ₹28,579.78 per month


Benefits:


  • Flexible schedule

Schedule:

  • Fixed shift
  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (required)

Experience:


  • Customer service (preferred)
- total work (preferred)


Language:


  • English (required)
  • Hindi (preferred)

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