Global IT Help Desk Associate - Mohali, India - LDM Global

LDM Global
LDM Global
Verified Company
Mohali, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

In your journey as a Global IT Help Desk Associate you will:

  • Communicate with end-users to understand their support requests
  • Provide initial technical support to regional and corporate offices on:
  • Microsoft Windows
  • Apple iOS
  • Microsoft Office Suite
  • Computer Hardware
  • Mobile/Tablet Equipment
  • Printers/Copiers/MFD's
  • RealPage Onesite Application
  • Other Application Software as required
  • Provide assistance with user passwords for a variety of resources
  • Escalate support requests to uppertier resources when appropriate
  • Enter, organize, and track technology work tickets
  • Be a user advocate by leveraging the ticket tracking system to communicate resolution delays to the appropriate resources
  • Collaborate with and assist the rest of the IT team
  • Perform other assigned duties not defined

Bringing in the below experience & education:

  • Minimum 2 years of Global IT Help Desk for a US/UK based client
  • HDI, A+ and/or other technology certifications preferred
  • Exceptional written and oral communication skills
  • Knowledge of installation, configuration, and management of Desktop Operating Systems such as Microsoft Windows XP and Windows
  • Basic IP/Networking Skills
  • Knowledge of configuration and management of mobile devices and Active Sync (iOS and Android)
  • Ability to manage Active Directory accounts and passwords (password resets, account unlocks)
  • Knowledge of installation, configuration, and use of the Microsoft Office suite

Job location:


  • Mohali

Shift timings:


  • 24*7
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