Jr. Customer Service Executive - Pune, India - Tata Communications

Tata Communications

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Family Descriptor

Responsible for Customer Experience, Service Level Delivery, and overall productivity.
Monitor all L1 Heap Desk activities and provide L2 Support on respective tickets. Help to coordinate with business partners to revise and set new process SLA's whenever new type of work is outsourced.
Ensure the SLA adherence as per the project requirement.
Follow all Ticketing Tool and Insta CC Process for daytoday operations as per Customer requirement.
Ensure accuracy and timeliness in process reporting internal and external.
Coordinating the MIS and data capture functionality
Handling Product and Policy related issues and escalations with timely response and action plans.
Addressing customer queries and issues via mail
End to end follow with the customer/cross functional team with respect to Incident/Proactive/Planned Event Management Process

Broad outline of the Role
- _ Technical_

Handson experience on different Tools like Ticketing Tool/Insta CC/MS Office/Power Point

- _
Behavioral_

Good Analytical and Problem-Solving skills
Customer Centric with solution understanding capability
Good written and verbal communication skills.
Should be willing to accept challenges and highly dynamic in nature.
Good grasping and aptitude to change as per business needs.

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills
Communication Skills

Job Segment:
Operations Manager, Operations, Customer Service