Customer Care Executive - Ambattur, Chennai, Tamil Nadu, India - LEADS 2 BUSINESS SOLUTIONS P LTD

LEADS 2 BUSINESS SOLUTIONS P LTD
LEADS 2 BUSINESS SOLUTIONS P LTD
Verified Company
Ambattur, Chennai, Tamil Nadu, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Process:
DBS
bank - KANNADA process (Voice - outbound)**Language required
:Kannada Mandatory + English
Contact HR at


Job Description/Eligible Criteria:


  • Graduate mandatory
  • Fresher/Experienced.
Salary
:21K in hand || 24K CTC

Shifts
:
DAY SHIFT (upto 8PM), any 9 hours
Working days
:6 days working
Week-off
:1 week-off

1.


Customer interaction:

  • Providing accurate information regarding products, services, and policies.
  • Handling and resolving customer complaints or issues with empathy and efficiency.

2.


Problem resolution:

  • Investigating and resolving customer problems and concerns promptly.
  • Escalating complex issues to the appropriate department or supervisor as needed.
  • Documenting customer interactions and solutions for future reference.

3.


Product knowledge:

  • Staying informed about product features, specifications, and promotions.
  • Providing product recommendations based on customer needs and preferences.

4.


Communication:

  • Collaborating with other team members and departments to share customer feedback and insights.
  • Communicating effectively with team members to ensure a seamless customer experience.

5.


Customer feedback:

  • Gathering and analyzing customer feedback to identify trends and areas for improvement.
  • Collaborating with the management team to implement changes that enhance customer satisfaction.
  • One-way Travel (Only Train/Bus options available)
  • One week accommodation
  • Relocation Bonus (2 Months' Basic Pay after 90 days from DOJ)
  • Retention Bonus (Eligible only if he/she has 24 days of attendance in a month)

Aadhaar number is mandatory

Job Types:
Full-time, Permanent


Pay:
₹21, ₹24,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Kannada /Malayalam (preferred)

Ability to Commute:

  • Chennai G.P.O, Chennai, Tamil Nadu (required)

Work Location:
In person


Speak with the employer
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