Customer Support Executive - Pune, India - Triedge Solution

Triedge Solution
Triedge Solution
Verified Company
Pune, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position:
-
Customer Support Executive (H2H)

Location:

  • Pune

Job Role:

  • BEAUTEX INDUSTRIES PVT LTD

CUSTOMER SUPPORT EXECUTIVE :
H2H

Name of the Position :
Happy to Help Executive (Customer Support Executuive)

Location for the Position :
Pune Chandigarh and Ludhiana

Gender :
male and female both

Package :
As per Industry Standards


Roles and Responsibilities:

  • Identifying new Opportunities
  • Supporting Sales & Development department
  • Escalating any complaints
  • Updating Database
  • Manage large amount of incoming calls
  • Generate Sales Leads
  • Identify and assess customer needs to satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits
and follow up to ensure resolution

  • Follow communication procedures, guidelines and policies
  • Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3
weeks

  • Working According to the TAT of the Call Time
  • Generating Maximum Leads in a day and Reporting to Relationship Manager all the

Skills Required :
Enthusiasm, Problem Solving Attitude, Productive Work ,

Effective Leads, Market Research, Market Trends, Social Media Management ,

Good Written and Verbal Communication, Good Typing Speed, Excellent Fluency

in Languages, Effective Soft Skills Excellent Communicartion on call.


Job Types:
Full-time, Fresher


Salary:
₹25, ₹35,000.00 per month


Benefits:


  • Cell phone reimbursement

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
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