Customer Service Representative - Mumbai, India - Gratitude India Manpower Consultants Pvt. Ltd.

Gratitude India Manpower Consultants Pvt. Ltd.
Gratitude India Manpower Consultants Pvt. Ltd.
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility

  • Establish longlasting, trusting connections by communicating professionally and empathetically with the clients
  • Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
  • Meet call handling quotas and individual and team sales targets
  • Gather and analyse client data to identify possible products or services to recommend to management
  • Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
  • Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
  • Follow communication protocols, rules, and policies

Job Types:
Full-time, Fresher


Salary:
₹20, ₹40,000.00 per month


Benefits:


  • Food provided
  • Paid time off
  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift
  • UK shift
  • US shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Shift allowance

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 3 years (preferred)

  • Customer service: 1 year (required)

Language:


  • English (required)

Work Location:
In person


Speak with the employer
Application Deadline: 12/08/2023
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