Customer Support Executive - Gurgaon, India - Everstylish Lifestyle Pvt. Ltd.

Everstylish Lifestyle Pvt. Ltd.

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As a Customer Support Executive at Everstylish Lifestyle Private Limited, you will play a crucial role in ensuring our customers receive outstanding support and assistance.

You will be responsible for addressing delivery-related concerns and providing effective solutions to ensure customer satisfaction.

This role requires excellent communication skills, a customer-centric mindset, and the ability to work with
Internal software systems like
Magento and Uniware.

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Key Responsibilities:_

Issue Resolution:

Investigate and resolve customer inquiries, complaints, or issues related to product deliveries, tracking, and returns, ensuring a positive customer experience.

Product Knowledge:
Develop a strong understanding of our product offerings, delivery processes, and company policies to assist customers effectively.

Software Proficiency:

Utilize internal software systems, including Magento and Uniware, to process orders, track shipments, and provide accurate and timely information to customers.

Documentation:

Maintain detailed records of customer interactions and issues, including case notes and resolutions, to improve service quality and identify trends.

Communication:

Collaborate with other departments, such as logistics and warehousing, to address delivery-related challenges and communicate relevant information to customers.

Feedback and Improvement:
Gather customer feedback and suggestions to contribute to process improvements and enhance the overall customer experience.

Training and Development:
Stay updated on product knowledge, software updates, and industry trends through continuous learning and training sessions.
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Qualifications:_Excellent communication skills, both written and verbal. Blended Process

Inbound/ Outbound Prior customer support experience is a plus, but freshers with exceptional communication skills are encouraged to apply. Proficiency in using internal software systems like Magento and Uniware is preferred. Strong problemsolving skills and the ability to think critically. Customercentric mindset with a passion for delivering exceptional service. Ability to work effectively in a fastpaced, teamoriented environment. Attention to detail and strong organizational skills. Adaptability and a willingness to learn and grow.

Salary:
₹25, ₹30,000.00 per month

Schedule: