Agm - Tsg & Cxx - Chennai, India - Vodafone Idea

Vodafone Idea

Verified Company

Chennai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Chennai, IN- Function: Technology/ IOT/Cloud- About:

Role
Analytics (CXX/TNPS/NPS)

Function / Department
Performance and Quality

Location
Chennai

Job Purpose
Monitoring Performance of Network from external sources and correlating the information from different data sources for identification of areas needing improvement

Key Result Areas/Accountabilities

Analyze network performances from different sources crowd source data (FB/Google/Ookla etc.), NPS, TNPS and complaints
Develop a sound understanding of the data collection and reporting of the information from different data sources
Engage with the central Quality team to understand the trends and share/implement learnings and findings to life the scores and hence the experience of the customers
Correlate trends emerging from different data sources identify areas needing improvement and implement the same to life the performance of the customers
Collaborate/coordinate with the circle and corporate network teams for tracking/resolution of the network issues to improve the network experience.

Core Competencies, Knowledge, Experience

Overall 810 years of experience in Telco and more than 2 years experience in Performance and Quality function in Network
Overall understanding of the network architecture and call flows
Good analytical and statistical skills
Understanding of the analytical systems and solutions used for Customer experience improvement.
Good coordination skills for collaborating with different stake holders for improving the performance of the network

Must have technical / professional qualifications