Voice Process - india, India - Insuremile

Insuremile india, India

1 month ago

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Description

Insuremile is India's first financial protection marketplace, founded with the intent to change the dynamics of the insurance sector in India. As an insurance web aggregator, Insuremile enables financial protection to 96% of Indians who are under risk, providing simple, fast and reliable services. The primary aim of the platform is to enhance the user experience by letting customers compare multiple policies at a time before making a choice based on their individual needs. Going beyond its core focus of connecting customers to the right insurance plans and insurers, whether it is Car, Bike, Home, Travel, Health or Life, Insuremile is also committed to being a socially responsible and customer-friendly company.

The Role

You will be responsible for :

Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.

Ideal Profile

You have at least 1 year experience within a Customer Service role, ideally within the FMCG industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong networker & relationship builder
You are a strong team player who can manage multiple stakeholders
You are adaptable and thrive in changing environments

What's on Offer?

Opportunity within a company with a solid track record of performance
Flexible working options
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