Data Domain Expert - Pune, Maharashtra, India - AkzoNobel

AkzoNobel

Verified Company

Pune, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Date:
Feb 24, 2024

Location:
Pune, IN

Company:
AkzoNobel

We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on.

Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe.

We're active in more than 150 countries and have set our sights on becoming the global industry leader.

It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

2023 Akzo Nobel N.V. All rights reserved.

1. Purpose/Key Objectives of the Job

Provides support for our global HR systems (mainly SuccessFactors), including researching and resolving problems, unexpected results or process flaws and recommending solutions or alternate methods to meet requirements. Mainly the job holder is responsible for solving issues and answering questions local HR cannot solve him/herself (so called 3rd line support) and therefore he/she serves as a key liaison with third parties such as the system supplier SAP or our outsourced Information Management partner (40% of time).
Continuously improves the system, after close consultation with the

System Expert:

he/she will maintain tables and workflows, document processes and results and assist in development of standard reports for ongoing customer needs.

He/she will also help maintain data integrity in systems by running queries and analysing data (20%).

Provides guidance and support on the use of various system functionalities by training our stakeholder community on new processes/functionality and train new system administrators/local key users (20%).
Aassigning incoming HR Cases and Tasks, running reports on open work and monitor if some Cases/Tasks needs additional attention to stay within our Service Level Agreement (10%).

Puts policies into practice (for example escalate cases) in order to contribute to internal customer satisfaction (10%).

2.

Responsibilities:

Assign incoming Cases/Tasks to the correct group/person within the global team
Take on and handle complex questions and register and control issues in case management system (incident management)
Report out on the number and type of issues, open Cases/Tasks per person
Manage account creation, maintain user groups and approve (HR) accesses to our global HR system
Provide input to the various Frequently Asked Questions documents and other knowledge articles
Maintain instructions, training materials and/or guidelines for internal use
Execute system work after intake of System Expert (for example provision small/minor changes, organize mass uploads, monitor workflow, support delegation)
Be an implementation partner (certified user) by doing system maintenance, configuration and functionality changes

Describe the responsibilities as clearly as possible. Which tasks is the job holder responsible for and in what way? What results are to be achieved?

Assign incoming Cases/Tasks to the correct group/person within the global team
Take on and handle complex questions and register and control issues in case management system (incident management)
Report out on the number and type of issues, open Cases/Tasks per person
Manage account creation, maintain user groups and approve (HR) accesses to our global HR system
Provide input to the various Frequently Asked Questions documents and other knowledge articles
Maintain instructions, training materials and/or guidelines for internal use
Execute system work after intake of System Expert (for example provision small/minor changes, organize mass uploads, monitor workflow, support delegation)
Be an implementation partner (certified user) by doing system maintenance, configuration and functionality changes
Identify opportunities for improvement in system, workflows or processes due to recurring incidents, perform root cause analysis and formulate proposals for improvement to mitigate issues (problem management)
Work closely together with a team/pool of system support employees, and equally divide responsibilities

3.

Job Requirements:

Educated to Bachelor's degree or equivalent;
12 years' experience in a customer focused, technical support based role (preferably in HR, could also be in IT);
Good knowledge of and experience with working with HR systems;
Demonstrated analytical and problem solving skills;
Excellent and clear communication, accurate, proactive, supportive, with result oriented skills;
Excellent verbal, written and interpersonal command of English language;
Excellent Excel skills;
Desirable: experience with global HR systems (strong preference for Successfactors).

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self.

We striv