Customer Service Representative - Navi Mumbai, India - Glocal Marketing Solutions

Glocal Marketing Solutions
Glocal Marketing Solutions
Verified Company
Navi Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:


  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Preferably Females Required

Salary:
₹30, ₹40,000.00 per month


Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:


  • Customer relationship management: 1 year (required)
  • Customer service: 1 year (required)

Language:


  • English (preferred)
  • Hindi (preferred)

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