Process Trainer for International Process - Mumbai, India - Onesource Atreus

Onesource Atreus

Verified Company

Mumbai, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description - Process trainer

Department:

Training

The primary role of the Call Center Trainer is to lead all Call Center and Client Teams new hire training activities.

Develop, periodically review and implement project-specific and Standard Operating Procedures (SOP), training for new and existing employees of the project assigned.

REQUIRED QUALIFICATIONS & Technical Competencies:

Graduate mandatory

- . VPA rating for last 4 months should be more than or equal to 3.50

Attendance for last 3 month should be more than 90%
No warning letter /CAP / PIP /DAP in last 3 month.
Excellent verbal, written and interpersonal communication skills;
Outstanding customer service skills and dedication to providing exceptional customer care.
Must be selfmotivator and selfstarter.
Focus on quality and customer service.
Solid time management skills.
Must be able to effectively deal with people at all levels inside and outside of the Company.
Creative ability, writing proficiency and visual graphics design ability;
Ability to multitask and successfully operate in a fast paced, team environment;
Must adapt well to change and successfully set and adjust priorities as needed;
Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook).