Order Processing Executive - Mohali, Punjab, India - Abbey Edge India Pvt ltd, Mohali

Abbey Edge India Pvt ltd, Mohali

Verified Company

Mohali, Punjab, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Order Processing Executive

Position Overview:

The Order Processing Executive plays a crucial role in ensuring smooth and efficient order-processing operations within the company.

This role involves managing orders from receipt to fulfillment, maintaining accurate records, and liaising with various departments to ensure timely delivery to customers.

Key Responsibilities:

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Order Management: Receive and process incoming orders accurately and efficiently through the company's systems.
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Order Tracking: Monitor order status and proactively update customers and internal stakeholders.
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Inventory Management: Coordinate with the warehouse team to ensure adequate stock levels to fulfill orders and maintain inventory accuracy.
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Documentation: Prepare and maintain order documentation, including invoices, shipping documents, and reports.
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Customer Communication: Respond promptly to customer inquiries regarding order status, delivery times, and product information.
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Issue Resolution: Address any order-related issues or discrepancies in a timely and effective manner, collaborating with relevant departments to find solutions.
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Quality Assurance: Ensure orders meet quality standards and specifications before dispatching to customers.
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Process Improvement: Identify opportunities to streamline order processing workflows and implement improvements to enhance efficiency and accuracy.
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Compliance: Adhere to company policies and procedures, as well as regulatory requirements related to order processing and data privacy.
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Reporting: Generate regular reports on order processing metrics, such as order volume, fulfillment rates, and turnaround times, to inform decision-making and identify areas for improvement.

Qualifications:

Bachelor's degree in business administration, supply chain management, or a related field.
Proven experience in order processing, preferably in a fastpaced environment.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize workload effectively.
Problemsolving skills and a proactive approach to resolving issues.
Knowledge of inventory management principles and practices is a plus.

Additional Requirements:

Ability to work independently and as part of a team.
Flexibility to adapt to changing priorities and deadlines.
Willingness to work occasional evenings or weekends to meet business needs.
Familiarity with ecommerce platforms and processes is desirable.
Prior experience in a customer service or sales support role may be advantageous.