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Retention Specialist - Mumbai, India - Fashion TV India
Description
RetentionSpecialist
AboutFashionTV: FashionTV a global leader in fashion media andlifestyle boasts over 25 years of excellence. Recognized forempowering entrepreneurs FashionTV is an iconic brand dedicated tosupporting businesses. FashionTV is the worlds leading fashionmedia and lifestyle brand. With over 25 years of experience we havea proven track record of success in helping aspiring entrepreneurslaunch and grow their businesses.
JobOverview: As a Retention Specialist you will beresponsible for managing and improving customer retention rates bydeveloping and implementing strategies to keep existing customerssatisfied and loyal to the companys products or services. You willwork closely with other departments to analyse customer feedbackidentify areas for improvement and implement retention initiativesto maximize customer lifetimevalue.
Roles and Responsibilities
1. Proactively reach out to existingcustomers to understand their needs address concerns and providepersonalized support.
2. Analyse customerfeedback and data to identify trends and insights that informretention efforts.
3. Collaborate withcrossfunctional teams including customer support marketing andproduct development to address customer concerns and enhance theoverall customer experience.
4. Design andexecute targeted campaigns to reengage inactive or atriskcustomers.
5. Provide ongoing support andassistance to customers to ensure their needs are met and issuesare resolved in a timely manner.
6. Stay uptodateon industry trends and best practices in customer retention tocontinuously improve strategies and tactics.
7.Building positive relationships with customers and businessassociates.
campaigns,customer retention,customerexperience,engage