Customer Service Associate - Kochi, India - Dtale Modern

Dtale Modern
Dtale Modern
Verified Company
Kochi, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Support Associate

Job Summary:

Dtale Modern is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate.


Key Responsibilities:

Provide accurate information about our products, services, and policies to customers

Assist customers in placing orders, tracking shipments, and processing returns and refunds

Collaborate with the sales and marketing teams to identify opportunities to improve the customer experience and drive sales

Escalate complex customer issues to the appropriate department for Resolution

Maintain accurate records of customer interactions and transactions

Continuously update and maintain knowledge of our products, services,and policies

Provide feedback to management on customer concerns and trends


Qualifications:


  • Minimum of 2 years of experience in customer support or related field (salary to increase with experience)
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Familiarity with customer support software and tools
  • Experience in the furniture or home decor industry is a plus

Salary:
₹20, ₹30,000.00 per month


Benefits:


  • Cell phone reimbursement

Schedule:

  • Day shift

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Language:


  • English (required)
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