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    ACI L1 Support - Bengaluru, India - Tech Mahindra

    Tech Mahindra
    Tech Mahindra Bengaluru, India

    3 weeks ago

    tech mahindra background
    Description

    Job Title:
    ACI L1 supportExperience: 2

    to 7 years

    Must Skills:

    Cisco ACI (Application Centric Infrastructure)Location:

    BangaloreTimings:

    24/7 shiftNotice period:
    Immediate to 30days.

    Responsibilities and Duties for L1 Cloud Operations-ACI.

    • Support multiple 24X7 environments with high uptime requirements.
    • Hands on experience on High end Switches (Cisco Nexus7K,5K,2K, Cisco 6500, 4500, 3750, 2900 Series, Client switches) and Routers (Cisco Platform).
    • Detailed knowledge of network concepts and protocols such as EIGRP, BGP, OSPF, MPLS, Load Balancing, and WAN.
    • knowledge of configuring and troubleshooting switching.
    • Knowledge and Hands on experience on Wireshark.
    • Knowledge on Cloud networking Experience is desirable.
    • Basic understanding of external L2 / L3 fabric connectivity.
    • Should be able to handle Maintenance activities like HW replacement, upgradation etc
    • Must have an understanding in Fabric.
    • Certifications are desirable, includes CCNA, CCNP
    • Good understanding of Incident, Change Management, Problem, Risk & Capacity management.
    • Excellent time management and communications skills, ability to work with remote teams, without day-to-day supervision.
    • Provide notification to platform owners and the service teams for Level 1&2 incidents.
    • Perform L1 support (basic troubleshooting and resolution).
    • Follow MOPs/SOPs for escalation to appropriate technical teams (L2/L3).
    • Manage all incidents and outages including running zoom calls.
    • Notify/update relevant stakeholders of issues, and remediation status.
    • Document all actions in accordance with company policies and procedures.
    • Collect relevant metrics and generate reports including service availability, MTTR/MTTN, and root cause analysis (RCA).
    • Provide communication to the technical support teams including status updates for on-going incidents/events.
    • Represent L1 support in regular engagements and other relevant review meetings.
    Please share your CVs to

    Regards,SandeepTech Mahindra
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