Guest Relations: Luxury Resort - Nashik, India - Paradigm Consultancies

Paradigm Consultancies

Verified Company

Nashik, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are Hiring

Job Designation:
Guest Relations : Luxury Resort

Job Location:
Nashik [ Ready to Relocate]

Salary:

[ FOOD AND ACCOMODATION PROVIDED]

Education:
Hotel Management Course required

Experience: 3-4 years of experience required

Skillset:

Proficiency in computer systems and reservation software.
Knowledge of hotel policies, room types, and local attractions.
Ability to handle multiple tasks and prioritize effectively.
Flexibility to work shifts, including evenings, weekends, and holidays.

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Proficient in ENGLISH [ VERBAL

WRITTEN

ONLY FEMALE APPLICANTS

RESPONSIBILITIES:

Customer Service:
Provide exceptional customer service to guests, ensuring their needs are met promptly and courteously.

Guest Assistance:
Assist guests with check-in/check-out processes, reservations, and any special requests or needs they may have.

Problem Resolution:
Address and resolve guest complaints or issues promptly and effectively, maintaining a positive attitude.

Information Desk:
Provide accurate information about the facility, services, and local attractions to assist guests in making informed decisions.

Feedback Handling:
Collect and record guest feedback, suggestions, and complaints, and report them to the relevant departments for improvement.

VIP Services:
Cater to the needs of VIP guests and ensure they receive personalized and enhanced services.

Special Events:
Coordinate and assist with special events, celebrations, or conferences hosted by the organization.

Conflict Resolution:
Mediate and resolve conflicts or disputes between guests or with staff members in a professional and diplomatic manner.

Safety and Security:
Ensure the safety and security of guests by following established protocols and procedures.

Upselling:
Promote additional services or products to guests to enhance their experience and increase revenue for the organization.

Record Keeping:
Maintain accurate records of guest interactions, requests, and preferences.

REQUIREMENTS:

Excellent communication and interpersonal skills.
Strong problemsolving abilities.
Exceptional customer service skills.
Ability to remain calm and professional in highpressure situations.
Knowledge of the organization's facilities and services.
Familiarity with relevant software and technology for reservations and guest management.
Multilingual skills may be an asset, especially in touristheavy areas.
Previous experience in customer service, hospitality, or a related field is often preferred.

Salary:
₹20, ₹25,000.00 per month

Schedule: