Client Servicing Agency Exp - Bavdhan, Pune, Maharashtra, India - MagicWorks IT Solutions Pvt Ltd

MagicWorks IT Solutions Pvt Ltd
MagicWorks IT Solutions Pvt Ltd
Verified Company
Bavdhan, Pune, Maharashtra, India

23 hours ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position :
Client Servicing Manager Advertising exp

Experience:
1+ Year


Qualification:
Any Bachelor's Degree


Openings: 1


Salary:
Upto 6 LPA


Job Location:
Pune


Responsibilities:


Client Onboarding:


  • Facilitate a smooth onboarding process for new clients.
  • Gather information about the client's business, goals, and expectations.
  • Coordinate with different teams within the agency to ensure a clear understanding of client requirements.

Client Communication:


  • Act as the main point of contact between the agency and the client.
  • Regularly update clients on the progress of ongoing projects and campaigns.
  • Respond promptly to client inquiries and address concerns.

Account Management:


  • Develop a deep understanding of each client's industry, business model, and marketing objectives.
  • Work closely with the account management and project teams to ensure the delivery of highquality services that meet client expectations.

Client Education:


  • Educate clients on the latest digital marketing trends, strategies, and technologies.
  • Provide insights and recommendations to help clients make informed decisions about their digital marketing strategies.

Project Coordination:


  • Collaborate with internal teams such as marketing, design, content, and development to ensure timely and successful project delivery.
  • Monitor project timelines and budgets to ensure they align with client expectations.

Feedback Collection:


  • Regularly gather feedback from clients to assess satisfaction levels.
  • Use feedback to identify areas for improvement and implement necessary changes.

Upselling and Cross-Selling:


  • Identify opportunities for upselling additional services or crossselling complementary services to existing clients.
  • Work with the sales team to explore expansion possibilities with current clients.

Client Retention:


  • Develop strategies to enhance client retention rates.
  • Address any issues or concerns promptly to prevent client dissatisfaction.

Reporting and Analysis:


  • Provide clients with regular reports on key performance indicators (KPIs) and the impact of digital marketing efforts.
  • Analyze data to derive insights and recommendations for improving campaign performance.

Stay Updated on Industry Trends:


  • Stay informed about the latest trends, tools, and technologies in digital marketing.
  • Share relevant industry updates and insights with clients.

Contract Renewals:


  • Work with the sales team to renew client contracts and negotiate terms.
  • Ensure a seamless transition during contract renewals.

Crisis Management:


  • Address any issues or conflicts that may arise during the course of the clientagency relationship.
  • Implement effective crisis management strategies to retain client trust.
Effective client relationship management is essential for the success and growth of a digital marketing agency.

The CRM should be a proactive and strategic partner for clients, helping them achieve their business objectives through digital marketing initiatives.


Job Types:
Full-time, Permanent


Pay:
From ₹30,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday
  • Morning shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your expected CTC?

Experience:

Client Servicing: 1 year (required)


Work Location:
In person

Application Deadline: 01/05/2024

Expected Start Date: 01/05/2024
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