Customer Care Executive - Mumbai, India - Gratitude India Manpower Consultants Pvt. Ltd.

Gratitude India Manpower Consultants Pvt. Ltd.
Gratitude India Manpower Consultants Pvt. Ltd.
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

HIRING HIRING HIRING
Voice Process Collections


We are looking for enthusiastic individuals to join our team as complete Voice (Collection Process) executives for our Night Shift.

shift - Nightshift

Location

  • Malad (Mumbai)
Salary
- upto 35k


Responsibilities:

  • Respond to customer inquiries and provide assistance via call in a timely and accurate manner
  • Identify and escalate priority issues to the relevant team for resolution
  • Maintain accurate and detailed records of customer interactions and transactions
  • Identify and suggest process improvements to enhance customer satisfaction
  • Stay uptodate with product knowledge and process changes
  • Ensure adherence to company policies and guidelines

Requirements:


  • Excellent written and talking communication skills in English
  • Strong attention to detail and accuracy
  • Ability to multitask and handle multiple chats simultaneously
  • Willingness to work in Night Shift

Qualifications:

  • Minimum educational qualification of a high school diploma or equivalent
  • Basic computer knowledge and typing skills
  • Ability to adapt and learn quickly
  • Should have atleast 24 months of International BPO experience for SSC pass
  • HSC pass with atleast 18 months of BPO experience
  • Graduates should have atleast 12 months if experience

Salary:
₹30, ₹35,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Flexible shift
  • Rotational shift
  • UK shift
  • US shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • International voice process: 1 year (preferred)
  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Speak with the employer
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