International Voice Process - Navi Mumbai, India - vasmi group

vasmi group

Verified Company

Navi Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Problem Resolution:
Investigate and troubleshoot customer issues, providing effective and timely solutions while ensuring a positive customer experience.

Product Knowledge:
Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.

Communication Skills:
Exhibit excellent communication skills, both written and verbal, to effectively convey information and ensure customer satisfaction.

Documentation:
Maintain accurate and detailed records of customer interactions, feedback, and resolutions in our customer support database.

Collaboration:

Work closely with other departments, such as sales, technical support, and product development, to ensure seamless communication and resolution of customer issues.

Customer Education:
Proactively educate customers about product features, usage, and best practices to enhance their overall experience.

Quality Assurance:
Participate in ongoing training programs to stay updated on product knowledge, customer support techniques, and company policies.

Salary:
₹18, ₹25,000.00 per month

Benefits: