Customer Relationship Executive - Thane, India - ICONIC BUSINESS SOLUTION LLP

ICONIC BUSINESS SOLUTION LLP
ICONIC BUSINESS SOLUTION LLP
Verified Company
Thane, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position :
Customer Relationship Executive


Experience :2 Years and above


Location :
Godbandar Road, Thane


Key Responsibilities:


  • Problem Resolution: Address customer inquiries, concerns, and complaints promptly and effectively, demonstrating empathy and professionalism in every interaction.
  • Product Knowledge: Develop a deep understanding of BMW bikes and accessories to provide accurate information and recommendations to customers, enhancing their overall experience.
  • Order Management: Assist customers with placing orders, tracking shipments, and coordinating delivery schedules, ensuring a seamless purchasing process.
  • Relationship Building: Cultivate longterm relationships with customers by staying connected, providing personalized assistance, and offering exclusive benefits and promotions.
  • Customer Feedback: Gather feedback from customers regarding their experiences with BMW bikes and services, and collaborate with internal teams to implement improvements and enhancements.
  • Upselling and Crossselling: Identify opportunities to upsell additional products or services based on customer needs and preferences, contributing to revenue growth and customer satisfaction.
  • Database Management: Maintain accurate and uptodate customer records in the CRM system, documenting interactions, preferences, and purchase history for future reference.

Pay:
₹20, ₹27,000.00 per month


Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Work Location:
In person
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