Customer Care Executive - Delhi, Delhi, India - Edumentor Educational Services Private Limited

Edumentor Educational Services Private Limited

Verified Company

Delhi, Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Roles and Responsibilities of a Customer Care Specialist:

Customer Service through calls
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
Maintain Internal Service Attendance & Accountability policies
Execute issue /query & Client level delivery quality on calls
Adhere to Customer resolution and ensure proper documentation &followup
Identify, share and support operational improvements.

Eligibility:

Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons)

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B.Tech. with min 6 months of similar experience is required in BPO/KPO
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M.Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC)

Age upto 31 years
Gap should not be more than 4 years after graduation

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Undergraduates/ pursuing graduation are NOT eligible

Work Experience:

Freshers and Experienced
029 months
Excellent communication skills
Written and Verbal
Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off
9.5hour shift with 8.5hour login)
Proficient in computer usage and Basic knowledge of MSOffice/ Excel

YASH HR

Pay:
₹25, ₹30,000.00 per month

Schedule: