Customer Care Executive - Ahmedabad, India - Multicodes

Multicodes
Multicodes
Verified Company
Ahmedabad, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Experience & Fresher

Skill

Job Description:
Customer Care Executive / Sales Executive - Non-Voice Process


Key Responsibilities:

  • Written Communication:
  • Provide accurate and comprehensive information in a clear and concise manner.
  • Maintain a professional and friendly tone in all written interactions.
  • Customer Assistance:
  • Address customer questions, complaints, and requests promptly and effectively.
  • Offer solutions and recommendations that align with company policies and customer needs.
  • Ensure customer satisfaction by delivering exceptional service and resolving issues.
  • Sales Engagement:
  • Utilize effective selling techniques to convert inquiries into sales opportunities.
  • Showcase product features and benefits while assisting customers in making informed purchase decisions.
  • Meet or exceed sales targets through persuasive written communication.
  • Multi-Channel Management:
  • Maintain consistent and uniform communication to deliver a seamless customer experience.

Qualifications and Skills:

  • Proficient command of written English language is essential.
  • Excellent written communication skills with a focus on clarity and accuracy.
  • Ability to tailor communication based on the platform and customer's needs.
  • Strong customercentric approach with a passion for helping and assisting customers.
  • Ability to engage in salesoriented conversations and meet sales targets.
  • Ability to multitask and manage multiple customer interactions simultaneously.
  • Fresher or experienced professionals are welcome to apply.

Benefits:


  • Competitive compensation package.
  • Opportunity to develop and enhance your customer service and sales skills.
  • Friendly and collaborative team environment.
  • Training and guidance to excel in written customer interactions.


If you are a motivated individual with a flair for written communication and a dedication to providing exceptional customer service, we invite you to join our team.

Whether you're just starting your career or looking for a fresh challenge, we look forward to hearing from you.

Application Process:

To apply, please submit your resume along with a brief cover letter outlining your relevant skills and explaining your interest in the Customer Care Executive / Sales Executive role.

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