Reservations Executive - Mumbai, India - Bastian Hospitality Pvt Ltd

Bastian Hospitality Pvt Ltd

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are currently looking for young, dynamic, self-motivated Reservations professionals who want to move their careers forward.

As a Reservations Executive you are responsible for all restaurant bookings and general administration duties within the department, whereby your role will include key responsibilities such as:

Possess full and accurate information about all F&B outlets, promotions, and special events
Provide customers with any required information related to all F&B outlets, promotions, and special events
Handle bookings for all F&B outlets before the outlets are open
Handle group inquiries and bookings for F&B outlets
Advice and recommend food & beverage choices to customers while making offers
Handle prepayment for F&B reservations and special events bookings if needed
Create reservations in Dytel system and clearly indicate all notes and preferences of the Guest. Proceed with table allocation if needed.
Confirm and reconfirm bookings for all F&B outlets before outlets are open
Responsible for control over the number of reservations taken for a day for any outlet
Announce overbook of any outlet when necessary and stop bookings before the Outlet Manager is on duty
Handle reservations for special events arranged by the Restaurant
Handle ticket sales for special events arranged by the Restaurant
Responsible for taking clear and accurate information about every Guest and update it correspondingly in database
Handle Dytel database and corrects mistakes where applicable. Ensure all information is correct and up to standards.
Actively assist in promoting F&B outlets and special events by providing full and detailed information
Ensure that all Guest inquiries are handled timely, efficiently and with care
Maintain efficient communication with Outlet Managers, F&B management and other departments in order to facilitate operation
Make Telemarketing as per the standard of procedure
Maintain appropriate level of confidentiality
Use operating equipment correctly and handles it without damaging
Carry out any other reasonable duties and tasks assigned by department head or management
Operate in a safe and environmentally friendly way to protect guests' and colleagues' health and safety, as well as protect and conserve the environment
Comply with the Restaurant environmental, health and safety policies and procedures

Skills

Education, Qualifications & Experiences

Ideally, you should have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role.

You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.

Knowledge & Competencies
Understanding the Job

Taking Responsibility

Recognizing Differences

Guest Focus

Guest Focus

Adaptability

Teamwork

Salary:
₹15, ₹20,000.00 per month

Benefits: