Aftermarket Services Representative - Bengaluru, India - Caterpillar

Caterpillar

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Career Area:

Marketing / Sales / Product Support**:

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Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar.

With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen.

And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure.

Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.

Description

Deliver in collaboration with the other verticals, to the annual total business plan for the assigned dealer territories (shared goal\
In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned highopportunity customer accounts. Adopt and be an advocate for sales funnel management methods.
Collaborate with industries to identify customer accounts for growth and develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns
Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan.
Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.
Track opportunity, participation and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales.
Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs.
Partner with dealers' Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.
Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at assigned dealers.
Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable).
Keep up to date with industry trends, changing technology and market regulations in countries covered and influence other internal parties to ensure general customer needs are met for an effective commercial relationship

Basic Qualifications

A full time B.E/ B. Tech degree from reputed College or University
At least 12 to 15 years relevant work experience in field assignments and have demonstrated the ability to work independently
Communicate effectively with others in the work group, dealer personnel and customers
Incumbents will have to demonstrate the ability to work on increasingly more complex assignments and provide direction to lower level reps on project assignments.

Leadership

Impactful influence of dealer sales effectiveness
Med/ High | coach dealer Sales Manager. Internal stakeholders influencing
Med/ High

Knowledge

Product & solutions knowledge, Good knowledge of Enterprise products & services and Able to identify new customer needs and stimulate breakthrough solutions
Focuses on value & solutions
Industry/ market knowledge with strong understanding of the business environment and competitive landscape and Good knowledge of competitors offering

Tools