Officer/executive - Customer Service & Ramp - Delhi - Indigo Airlines
Description
**Officer/Executive - Customer Service & Ramp - DelhiJob Location - Delhi
Date of Interview - 29th March, 2023
Registration Time - 9:00 AM to 11:00 AM (Request to please reach the venue on time for a smooth process).
Interview Time - 11:00 AM to 7:00 PM
Interview Venue:
-
Hyatt Centric, Janakpuri District Center, Janakpuri, New Delhi, Delhi
Mandatory Documents required during interview. (Both Original & Photocopy)
- CV
- PAN Card
- Adhaar Card ( with Address)
- Passport ( with Address)
- Educational Documents - 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.
Eligibility Criteria:
-
Desired Skills:Good Communication Skills **, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
No Visible Tattoo marks/ body art
Requirement:
A
Mandatory Requirements:
a)
For Customer Service - Good Communication, Pleasing Personality
b)
For Ramp - Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron
B
Preferable Requirement:
a)
For Customer Service - Well versed in Customer Dealing
b)
For Ramp - Load & Trim License, 12th Science Background
Job Description -
Customer Service -
Job purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key responsibilities and accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures
- Attend the pre flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Coordination with the baggage vendor for the damaged bags.
- Follow up with the enroute stations regarding lost baggage.
Post flight departure
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
Ramp - L&T & LO certification preferred
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D20 mins with all the equipment's required.
- Note down the Touch down and Chocks and convey it on R.T.
- Align the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipment's are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
- Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
Please Note:
IndiGo, one of India's fastest growing airlines, is continuously in search of talent.
However, please be cautioned that certain people claiming to represent IndiGo - by misusing the brand name "IndiGo", and the names of our employees - are demanding money in exchange for Interviews or Jobs with IndiGo.
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