Customer Relationship Officer - Bengaluru, India - Artemy

Artemy

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Real Estate client of Artemy requires

Asst Manager /Executives - Customer Relations

Be the face of Company for interacting and addressing the queries of customer by maintaining strong public relations
Ensure high service levels and promptness in anchoring customers after Sales from Intro till handover
Handle postsales starting from handling booking forms, sending welcome mail, booking confirmation.
Log the booking in the ERP and maintain complete database of Customer including their personal files.
Coordinate with the customers & reputed bankers for customers loan sanction and disbursement
Follow up with customers on payment dues and update all communication with the customer.
Work on collection targets every month and achieving the same in time
Ensure receipts for payments are sent on time and handle payment defaults and recovery.
Regular communication to customer about apt progress of project in coordination with Project team.
Plan and coordinate execution of various Agreements, etc.
Attend, Investigate and resolve customer enquiries or complaints in an empathetic manner.
Worked closely with Marketing and Sales, legal and Finance team to render efficient and effective service to the customers.
Maintain the relationship with the existing customers & generating the leads
Schedule the registrations. Coordinating with customers about the process, Legal team
To prepare necessary documents, Accounts team
To get the payment clearance.
Maintain the relationship with the existing customers & generating the leads
Prepare daily, Monthly, Projection report and Other MIS for the Management

Skills required

Bachelor's/Masters degree in Business, Marketing, Communications, or related field
Min 4 years of experience in Customer Relations preferably in Real Estate
Excellent convincing & listening skills.
Detailed knowledge of Information Builders product offering
Wellorganized and target oriented.

Good working knowledge of MS Office and ERP.

Salary:
₹25, ₹45,000.00 per month

Benefits: