Customer Service Executive - Lucknow, India - AWOKE India Foundation
3 weeks ago
Description
Customer Service Executive
Responsibilities:
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- A bachelor's degree in administration or related field.
- Fresher or Having minimum of 2 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Salary:
₹15, ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (preferred)
Experience:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
Language:
- English (preferred)
- Hindi (preferred)
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