Customer Support Executive - Gautam Budh Nagar, India - Zapminati Marketing Pvt Ltd
Description
Job Summary:
Responsibilities:
Process orders in real-time and ensure timely delivery of products
Address customer complaints and resolve issues effectively
Assist customers with product information, pricing, and availability
Collaborate with other departments to ensure customer satisfaction
Maintain accurate records of customer interactions and transactions
Stay up-to-date with product information and company policies
Meet individual and team targets and goals
Requirements:
2-3 years of experience in customer support role
Excellent communication skills, both verbal and written
Ability to handle customer complaints and resolve issues effectively
Strong problem-solving skills
Comfortable working in night shifts (WFH)
Experience with live chat support and real-time order processing
Strong attention to detail and ability to multitask
Familiarity with Zendesk.
Bachelor's degree preferred
Salary:
₹25, ₹40,000.00 per month
Schedule:
- Night shift
Education:
- Bachelor's (preferred)
Experience:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
Language:
- English (preferred)
Work Location:
Hybrid remote in Gautam Buddha Nagar, Uttar Pradesh
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