Customer Service Assistant - Vasai, India - Safety Projects Pvt ltd
Description
Manage incoming and outgoing phone calls- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Salary:
₹15, ₹18,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 3 years (preferred)
- Customer service: 2 years (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Speak with the employer
Application Deadline: 15/09/2023
Expected Start Date: 12/09/2023
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