Customer Service Associate - Gurugram, Haryana, India - VCosmos
Description
PRIMARY DUTIES AND RESPONSIBILITIES
- Understanding of Inbound Call Handling.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Eligibility-
- Average English Communication.
- Should be Fluent in English understanding where is able to hold the conversation
- Immediate Joiners only.
Salary:
Up to ₹24,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (required)
Work Location:
In person
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